Support
Help with the app, your account and your appointments. No robots: a real person answers.
Contact us
Something not working, or a question that isn't answered below? Send us an email and we'll help.
Send an emailTo help you faster, tell us what happened and on which screen, and include the email you signed up with. A screenshot helps a lot.
Your email is only used to reply to you. We will never ask for your password.
Frequently asked questions
How much does AionClock cost?
Creating your account, booking appointments and publishing your services costs nothing today. You settle each service's payment directly with the professional.
How do I book an appointment?
Search for professionals near you, pick a service and tap one of the open times: they are the real gaps in their schedule. Depending on the professional, your appointment is confirmed instantly or pending their approval.
How do I cancel or reschedule an appointment?
From “My appointments”, open the appointment and choose cancel or reschedule. Cancelling asks for a reason, and the other person is notified right away.
I'm a professional — how do I publish my services?
Download the app and create your business profile: the same account works as client and professional. Publish your services with price and duration, set your schedule and start receiving bookings.
Why am I not getting notifications?
Check that the app has notification permission in your phone's settings. On Huawei phones without Google services, push notifications aren't available; emails still arrive.
I can't get into my account — what do I do?
Use “Forgot your password?” on the log-in screen to get a code by email. If you created your account with Google or Microsoft, tap that same button to get in. If nothing works, write to us.
How do I change my language or contact details?
In the app, open your profile to edit your name, contact email and phone. The language (Spanish or English) is changed in the settings and also applies to the notifications and emails we send you.
How do I delete my account and my data?
You can request deletion from the app or follow the steps on the “Delete my account and my data” page linked below. Your personal data is removed as described in the privacy policy.
Your data and legal
No fine print: what data we process, on what basis, and how to exercise your rights.
Don't have the app yet?
AionClock is available for Android and iPhone. Your account is the same on the web and in the app.
Go to the download page →