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Terms and Conditions

This is a courtesy translation. In case of any discrepancy, the Spanish version prevails.

1. Who we are and what you accept

AionClock (the “Platform”) is operated by Jonny Cano, a natural person domiciled in Bogotá D.C., Colombia (the “Operator”). Contact: [email protected].

By creating an account, or by using the Platform in any of its forms (mobile app or the aionclock.app website), you accept these Terms and Conditions and the Privacy Policy. If you do not agree, do not use the Platform. Under Colombian Law 527 of 1999, acceptance expressed by electronic means — including clicking “Create account” — is fully valid and binding.

2. Definitions

  • Client: a person who uses the Platform to discover professionals and book appointments.
  • Professional: a person who activates their professional profile to publish services and receive bookings. The same account can act as both Client and Professional.
  • Published Service: a Professional’s offering, with its price, duration and conditions.
  • Appointment: the booking of a Published Service on a specific date and time.

3. Nature of the Platform: intermediation

AionClock is a contact portal within the meaning of article 53 of Colombian Law 1480 of 2011 (Consumer Protection Statute): it connects Professionals and Clients and lets them arrange appointments.

Accordingly:

  • AionClock does not provide the published services. The Professional provides them, acting in their own name and at their own risk.
  • AionClock is not a party to the contract formed between Client and Professional when an Appointment is confirmed. Towards the Client, the Professional is the “producer or supplier” under Law 1480 of 2011 and is responsible for the quality, suitability and safety of their services.
  • AionClock does not process payments, hold funds or charge per-appointment fees. Payment happens outside the Platform, directly between Client and Professional, by whatever means they agree.
  • As a contact portal, AionClock requires Professionals to provide identifying information, and makes it available to competent authorities when the law so requires.

4. Your account

  • You must be at least 18 years old and have legal capacity to enter into contracts. Minors access the Platform through the account of their mother, father or legal guardian, who books or manages the services on their behalf.
  • The information you register must be truthful and kept up to date. Registering a false identity is grounds for account termination.
  • You are responsible for safeguarding your credentials and for all activity carried out from your account. You may sign in with a password or with a federated Google or Microsoft identity; in both cases the account is personal and non-transferable.
  • The account is single and dual-role: the same account lets you act as a Client and, if you activate it, as a Professional.

5. Bookings

  • Depending on the Professional’s configuration, an Appointment is confirmed instantly or remains pending their approval.
  • The system guarantees that the same time slot cannot be booked twice: if another Client confirms before you, your attempt will fail and you will need to pick another slot. This is normal behaviour, not an error.
  • The price is always set by the Professional and is recorded by the server when the Appointment is created. The price shown at booking time is the one that governs that Appointment.
  • The Professional may manually register walk-in appointments; those entries occupy the slot like any other Appointment.
  • For home services, the address provided by the Client must fall within the coverage radius defined by the Professional; the Platform validates this at booking time.

6. Cancellations and no-shows

  • Client and Professional may cancel an Appointment stating a reason, which is recorded. Cancelling automatically notifies the other party.
  • The Professional may mark a Client who does not attend a confirmed Appointment as a no-show.
  • Once the time of a confirmed Appointment that nobody closed has passed, the Client may report that the Professional did not show up. It is recorded as a cancellation by the Client with that reason, the Professional is notified, and it becomes part of both parties’ history.
  • The appointment history is immutable: closed appointments (completed, cancelled or no-show) are neither deleted nor edited. This record protects both parties.
  • Repeated, unjustified cancellations, or accumulated no-shows, are grounds for account suspension (see section 12).

7. Reviews

  • Only someone who has had an Appointment with the Professional may review them. Reviews reflect their authors’ opinions, not AionClock’s.
  • Publishing fake, paid, defamatory reviews, or reviews containing third parties’ personal data, is prohibited. AionClock may remove reviews that violate these rules or the law, on its own initiative or upon a substantiated report.

8. Professional’s obligations

By activating your professional profile you undertake to:

  • Offer only lawful services and hold the qualifications, licences, permits or registrations your activity requires (for example, in health or aesthetic services).
  • Keep your schedule up to date and honour accepted Appointments. Publishing availability you do not intend to serve harms Clients and is grounds for profile removal.
  • Answer to the Client for the quality and suitability of the service, under Law 1480 of 2011 and any other rules applicable to your activity.
  • Comply with your tax and invoicing obligations. AionClock does not invoice on your behalf nor act as a withholding agent.
  • Use Clients’ data (name, contact details, service address) solely to manage and perform the Appointment. With respect to that data you act as an independent data controller under Law 1581 of 2012; using it for unsolicited advertising or disclosing it to third parties is grounds for immediate profile termination.

9. Prohibited conduct

In any role, it is prohibited to:

  • Impersonate another person or business, or register false identifying information.
  • Publish or offer illegal services, or services requiring authorisations you lack.
  • Automate bookings, scrape, probe or attempt to circumvent the Platform’s technical and security limits.
  • Use contact details obtained through the Platform for purposes unrelated to the Appointment (spam, harassment, mass solicitation).
  • Publish content that infringes third-party rights or is defamatory or discriminatory.

10. User content and intellectual property

  • The content you publish (photos, descriptions, reviews) remains yours. By publishing it you grant AionClock a non-exclusive, free, worldwide licence to host, reproduce and display it within the Platform and its public profiles, for the sole purpose of providing the service. The licence ends when you remove the content or delete your account, except for the immutable history described in section 6.
  • You warrant that you hold the rights to the content you publish.
  • The Platform, its software, trademark, logo and design belong to the Operator or its licensors. You acquire no rights over them other than personal use of the service.

11. Service availability

The Platform is provided “as is” and “as available”. We work to keep it operational at all times, but we do not guarantee uninterrupted availability or absence of errors; there may be interruptions due to maintenance, technical failures or force majeure. We may modify or discontinue features; if a change is substantial, we will give reasonable advance notice through the app or by email.

12. Suspension and termination

  • You may close your account at any time from the app itself (Profile → Edit profile → Delete account) or as described in Account and data deletion.
  • AionClock may suspend or terminate an account or a professional profile, upon reasoned notice except in justified urgent cases, where there is a breach of these Terms, signs of fraud or impersonation, or risk to other users. Where possible, notice and an opportunity to remedy will be given.
  • Termination does not erase the immutable appointment history nor the obligations already arisen between Client and Professional.

13. Liability

  • AionClock is responsible for the operation of the Platform as an intermediation tool, with the diligence required of a contact portal.
  • AionClock is not responsible for the quality, safety, lawfulness or performance of the services provided by Professionals, nor for damages arising from the relationship between Client and Professional, without prejudice to mandatory consumer-protection rules.
  • Nothing in these Terms limits or excludes rights that Colombian law — in particular Law 1480 of 2011 — recognises as non-waivable, nor liability for wilful misconduct or gross negligence.

14. Personal data protection

The processing of your data is governed by the Privacy and personal data processing policy, which forms an integral part of these Terms and complies with Law 1581 of 2012 and its implementing decrees.

15. Changes to these Terms

We may amend these Terms. If a change is material, we will notify you through the app or by email before it takes effect. Using the Platform after the change’s effective date constitutes acceptance. If you disagree, you may close your account without penalty.

16. Governing law and dispute resolution

  • These Terms are governed by the laws of the Republic of Colombia.
  • Disputes will be submitted to the competent courts of Colombia, without prejudice to the mandatory protections available to consumers in their place of residence and to the administrative powers of the Superintendence of Industry and Commerce (SIC).
  • Before resorting to courts, the parties will seek direct settlement by writing to [email protected]; we will reply within fifteen (15) business days.

17. Final provisions

  • Severability: if a clause is held invalid, the remaining clauses remain in force.
  • No waiver: our not enforcing a clause does not mean we waive it.
  • Assignment: you may not assign your account or your rights under these Terms. The Operator may assign its position in a corporate reorganisation, with notice to you.
  • Language: these Terms are published in Spanish and English. In case of divergence, the Spanish version prevails.
  • Effective date: these Terms are effective as of August 15, 2026 and remain in force for as long as you use the Platform.